This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
What's happening with my orders?
We're routing orders to where they'll be fulfilled most efficiently, whether that's to one of our in-house branches or a backup facility. You can expect delays in fulfillment for some products. Our top products are taking longer than usual to fulfill, especially in the US. For these products, you can expect fulfillment to take up to 25 business days.
We're working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists.
What is Joan Seed doing to keep employees safe?
We have implemented company-wide work from home policies. Everybody who can has been working from home for the past few month.
Here's what we're doing to keep fulfillment teams safe:
- We're staggering shifts and maintaining a 6-foot distance between each station
- We set up partitions at tables in our break rooms
- Distributing PPE such as safety masks and gloves to all employees
- In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone
We are committed to keeping our teams safe and we'll continue to follow guidelines from the CDC, WHO, US Department of State, and local governments and health agencies.
Are there any shipping delays?
Yes. As of June 15, here are the approximate delays you can expect in addition to the estimated delivery times.
US to US → 5 additional bus. days
US to Canada → 7 additional bus. days
US to Worldwide → 15 additional bus. days
EU to EU → 9 additional bus. days
EU to US, Canada, Australia, New Zealand → 25 additional bus. days
EU to Worldwide → 30 additional bus. days
Because of delays, we're routing US, Canadian, and Australian orders to EU only when it's a product that we can't fulfill in the US. In Europe, airlines are easing restrictions on flights, which means we'll be able to ship orders out more frequently. Right now, there are flights going out to the major European cities.
We're disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can't guarantee fast delivery. We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
Is it safe to receive packages from areas where Covid-19 has been reported?
This is what the World Health Organization recommends:
Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.
